Customer service

Lost property

Left your bag on a tram or your HSL card on a bus? 

Looking for information about the HSL app?

How to download the HSL app on your phone and how to buy tickets using the app. 

Contact us

HSL Customer Service

Our customer service is happy to advise you on how to use public transport and assist you with any problems. In addition, you can call our customer service if you have lost your HSL card.

Tel. +358 9 4766 4000 (local network rate)
Open Mon-Fri 7.30am-7pm,
Sat-Sun 9.30am-5pm





Groups and companies

Advice:, ticket orders:

Street address: Opastinsilta 6A, street level

Tel. +358 9 4766 4303 (local network rate)

Open Mon-Fri 8.30am-4pm